Terms of Use | Nomysys

1. Acceptance of Terms

By downloading, installing, or using Nomysys mobile application or accessing the web platform, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

2. Service Description

Nomysys is a request management platform that allows users to:

Create and manage requests through mobile and web interfaces
Track request status and progress in real-time
Upload photos and documents related to requests
Receive notifications about request updates
Access request history and analytics
Integrate with existing business systems

3. Mobile Application Usage

The Nomysys mobile application requires the following permissions:

Camera: To capture photos for request documentation
Storage: To save photos and documents locally
Location: To add location data to requests (optional)
Notifications: To receive real-time updates about requests
Internet: To sync data with the server

You can manage these permissions through your device settings. Some features may not work properly if permissions are denied.

4. Data Collection and Storage

Nomysys collects and stores the following types of data:

Account Information: Name, email, phone number, and organization details
Request Data: Request details, descriptions, categories, and status information
Media Files: Photos and documents uploaded with requests
Location Data: GPS coordinates when location permission is granted
Usage Analytics: App usage patterns and performance metrics
Device Information: Device type, operating system, and app version

5. Photo and Document Uploads

When uploading photos and documents:

Ensure you have the right to share the content
Do not upload sensitive personal information of others without consent
Photos and documents are stored securely and encrypted
File size limits apply (photos: max 10MB, documents: max 25MB)
Supported formats: JPG, PNG, PDF, DOC, DOCX
Content may be reviewed for compliance with these terms

6. Offline Functionality

The mobile application supports offline usage:

Requests can be created and edited without internet connection
Photos and documents are stored locally when offline
Data automatically syncs when connection is restored
Offline data is stored securely on your device
Sync status is clearly indicated in the app interface

7. Security and Privacy

We implement comprehensive security measures:

All data transmission is encrypted using TLS/SSL
User authentication and session management
Role-based access control for different user types
Regular security audits and updates
Compliance with GDPR and KVKK regulations
Data backup and disaster recovery procedures

8. User Responsibilities

As a user, you are responsible for:

Maintaining the security of your account credentials
Ensuring the accuracy of information you provide
Respecting the privacy and rights of others
Not using the service for illegal or unauthorized purposes
Reporting any security concerns immediately
Keeping your mobile app updated to the latest version

9. Prohibited Activities

You may not:

Use the service to transmit harmful or malicious content
Attempt to gain unauthorized access to the system
Interfere with the proper functioning of the service
Share account credentials with others
Use automated tools to access the service
Violate any applicable laws or regulations

10. Data Retention and Deletion

Data retention policies:

Request data is retained for the duration specified in your service agreement
Account data is retained while your account is active
You may request deletion of your personal data
Some data may be retained for legal or regulatory compliance
Backup data is automatically deleted after retention period

11. Service Availability

We strive to maintain high service availability:

99.9% uptime target for web platform
Mobile app works offline for core functionality
Scheduled maintenance with advance notice
24/7 monitoring and support
Regular updates and improvements

12. Limitation of Liability

Nomysoft provides Nomysys "as is" and disclaims all warranties. Our liability is limited to the amount paid for the service. We are not responsible for:

Data loss due to user error or device issues
Service interruptions due to third-party factors
Damages resulting from misuse of the service
Compatibility issues with unsupported devices

13. Contact Information

For questions about these Terms of Use or to report issues:

Email: [email protected]
Phone: +90 216 606 44 69
WhatsApp: +90 216 606 44 69
Support: Available through the mobile app

14. Changes to Terms

We may update these terms from time to time. Significant changes will be notified through:

In-app notifications
Email to registered users
Updates to this page

Continued use of the service after changes constitutes acceptance of the new terms.

15. Governing Law

These Terms are governed by Turkish law. Any disputes shall be resolved in Turkish courts.